SHIPPING
RETURNS & REFUNDS
EYEHESIVE is a small business that prides itself on creating an inclusive environment for everyone that is connected to the visual impairment community. We also pride ourselves on producing top-quality, adhesive performance eye patches for everyone and hope that you can understand our policies and procedures. Thank you!
RETURNS & REFUNDS
All sales are final. EYEHESIVE does not offer returns or refunds.
SHIPPING POLICY
PROCESSING & PRODUCTION TIME
Orders usually take 5-10 business days to process and produce, but production time typically increases during sales, product releases, and holidays. Please keep in mind that we are a small business and working very hard to get your eyepatches to you!
SHIPPING CARRIER & TIME
Once your order has been processed and produced (see processing & production time above), orders are shipped via USPS First Class mail by default, which varies between 3-5 business days.
INSURED SHIPPING
We strongly suggest selecting Insured Shipping. EYEHESIVE is not liable for any lost or stolen packages during transit and it is the customers responsibility to contact the post office if a package goes missing or arrives damaged.
RUSH ORDERS
Due to current demand, we aren't offering rush orders at this time. We will do everything we can to get your order to you as soon as possible!
CHANGE OR CANCEL MY ORDER ONCE PLACED
We do not allow changes to the order once it has been placed. If the order has not been packaged or started yet, we'll do our best to accommodate a cancellation or change. Email customercare@eyehesive.com asap with your first and last name, order number, and request a cancellation/change. We however cannot guarantee that we can make these adjustments before production has started. *Please note: We are unable to cancel or change orders that have started production.
REDIRECTING ORDERS
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be there to receive the package or it is safe to leave unattended. If you wish to redirect your parcel, please contact USPS. Make sure you provide accurate shipping details, as customers are held liable for any fees incurred for orders returned to us for inaccurate delivery information.
TRACKING YOUR ORDER
You will receive an email with a link to your tracking number when your order leaves our studio, so you can follow its journey right to your door.
LOST PACKAGE
If your package is lost in transit, please contact your local Postal Service. If you purchased Insured shipping you can file a claim with USPS, so they can begin the attempt to recover or refund you for the lost package.
Accessibility
EYEHESIVE is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at customercare@eyehesive.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.